Permanent account and data deletion
Account deletion for NexOP is supported in-app only. You can delete your NexOP account directly from the app. This process is permanent and cannot be undone.
Tap the Settings icon from the main menu.
Scroll to the bottom of Settings and select the red "Delete Account" option.
Carefully read what will be permanently removed.
Verify ownership by confirming the email on your account.
Check the box acknowledging deletion is permanent and confirm.
When you delete your account, the following will be permanently removed:
Timeline: Deletion completes within 24–48 hours. You will receive a confirmation email once your account has been deleted. After deletion, you will not be able to log back in.
If your account has an active subscription (Pro, monthly or yearly plan):
If you've uninstalled the app or cannot access Settings, you can request deletion by emailing us at [email protected] with your registered email address. We'll process your request within 48 hours.
⚠️ This action is permanent and irreversible. You will lose all access to your account and data. Please make sure you've exported or backed up any important information before proceeding.
No. Account deletion is permanent and cannot be reversed. All data is removed from our servers.
Full deletion typically completes within 24–48 hours. You'll receive a confirmation email once complete.
No. Once deleted, your account and associated data cannot be recovered.
You must create a new account. Previous data is permanently deleted and cannot be restored.
Contact us at [email protected] or use the Help section in the app.